FREQUENTLY ASKED QUESTIONS

ORDERS AND SHIPPING

We send “order confirmation e-mail” within 3 business days after you complete the order on the Website. And we will do our best to forward items within 5 business days, after sending the e-mail.

We consider the placement of your order as your confirmation and agreement on the shipping terms of each items. Dates required for the shipment may also be affected by the standard of DHL and delivery situations of each countries.

You will receive tracking information via email once your order has left our LA office.
To follow your order you can check the order status page.

We ship internationally, however, all duties and taxes are the sole responsibility of the customer. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country, please contact the customs office at your country for more details.
We do not take responsibility for any delays in international shipments or misplaced packages once they have left US territory.
We cannot guarantee a delivery window for any international shipment, please place your orders with plenty of time for it to clear customs.

Please contact us here and one of our representatives will be happy to help you find the perfect piece.

We are sorry, we cannot accept returns or exchanges based on a customer’s personal preferences. Please check your order carefully before placing it.
If you are concerned about the size, please look at the description or feel free to ask us before your purchase.
Any products that are damaged after you receiving them are not eligible for returns or exchanges.
Painted Flowers will inspect and package each item carefully.
Please note that we shall not be responsible for any loss, damages and troubles in transit. Thank you for your understanding.

JEWELRY CARE

Thank you very much for purchasing Painted Flowers products.
The products contain various materials, used to reach unique designs and finishing.
Please read the instructions carefully before using the products.

Precaution for use – Please read before using the products.
- Please do not use the products when you exercise, sleep, and when handling babies/children to avoid any accidents and injuries.
- Please do not use the products in places where temperature and/or humidity are high,
and severe cold to avoid burns and other injuries.
- The products may cause allergic reaction to skin.
Please stop using the products immediately if any symptoms such as rashes appear on skin and seek medical advice.
- Discoloration of dyed materials (resin, leather, etc.) and metals may happen due to friction, water,
and sweat. Please pay extra attention so that colors used in the products don’t rub off.
- Please keep in mind that cosmetics, chemicals and ultraviolet rays may cause discoloration of the products.

Warning – Please read before using the product.
- Please keep the products clean and dry after use.
Please wipe the products with a soft cloth and keep them in the attached cloth or plastic bag package.
- Please keep away from other accessories to avoid scratches.
- Please keep away from direct sunlight, high temperature, and humidity.

<Processing>
■Plated products
Discoloration of products may happen over time and it may accelerate due to sweat, perfumes, cosmetics, and oils.
Please wipe the products gently with a soft cloth and keep the products clean after use.
Please handle with care to avoid flaws and damage.

■Painted products
Discoloration of products may happen over time and it may accelerate due to sweat, perfumes, cosmetics and oils.
Please wipe the products gently with a soft cloth and keep the products clean after use.
Please handle with care to avoid flaws and damage such as paint coming off.

<Attachments>
■Diamonds
Oils / fat, and dirt adhere easily to diamonds. Please use products carefully to avoid oils / fat, and dirt on diamonds.
Please wipe the products gently with a soft cloth and keep the products clean after use.
*Diamonds can scratch surfaces of other accessories, please handle with care and keep away from other accessories.
*Please do not use the products under strong sunlight (ultraviolet rays), in the ocean, spa and when playing sports to preserve the quality.

■Cubic Zirconia
Zirconia is an artificial material that has similar chemical composition and structure as natural stones.
Oils / fat, and dirt adhere to this material easily please do not use the products while exercising and etc. avoid dirt and damage.
Please keep away from high temperature. Please wipe the products gently with a soft cloth and keep the products clean after use.
*Please do not use the products in the sea, spa and while playing sports to preserve the quality.

■Swarovski elements
Products which contain Swarovski elements are very sensitive.
Please handle with care to avoid damage.
Please do not use the products in the ocean, spa and while playing sports to avoid discoloration, rust, and damage.
Please be aware that if the materials get wet and are in contact with oils for a long time, the glue may deteriorate and cause damage.

■Natural Stones
Natural stones (shells included) are very sensitive materials which damage easily.
Please handle with care to avoid any damage of materials and products.

■Plastic Pearls and Glass Pearls
The pearls are made of plastic, glass or pearl coat. Please handle with care to avoid flaws and damage.
Please do not use the products in the ocean, spa, and while playing sports to avoid discoloration and damage.
Please be aware that if the materials get wet and are in contact with oils for a long time, the glue may deteriorate and cause damage.

<Processing>
■Plated products
Discoloration of products may happen over time and it may accelerate due to sweat, perfumes, cosmetics, and oils.
Please wipe the products gently with a soft cloth and keep the products clean after use.
Please handle with care to avoid flaws and damage.

■Painted products
Discoloration of products may happen over time and it may accelerate due to sweat, perfumes, cosmetics and oils.
Please wipe the products gently with a soft cloth and keep the products clean after use.
Please handle with care to avoid flaws and damage such as paint coming off.

<Attachments>
■Diamonds
Oils / fat, and dirt adhere easily to diamonds. Please use products carefully to avoid oils / fat, and dirt on diamonds.
Please wipe the products gently with a soft cloth and keep the products clean after use.
*Diamonds can scratch surfaces of other accessories, please handle with care and keep away from other accessories.
*Please do not use the products under strong sunlight (ultraviolet rays), in the ocean, spa and when playing sports to preserve the quality.

■Cubic Zirconia
Zirconia is an artificial material that has similar chemical composition and structure as natural stones.
Oils / fat, and dirt adhere to this material easily please do not use the products while exercising and etc. avoid dirt and damage.
Please keep away from high temperature. Please wipe the products gently with a soft cloth and keep the products clean after use.
*Please do not use the products in the sea, spa and while playing sports to preserve the quality.

■Swarovski elements
Products which contain Swarovski elements are very sensitive.
Please handle with care to avoid damage.
Please do not use the products in the ocean, spa and while playing sports to avoid discoloration, rust, and damage.
Please be aware that if the materials get wet and are in contact with oils for a long time, the glue may deteriorate and cause damage.

■Natural Stones
Natural stones (shells included) are very sensitive materials which damage easily.
Please handle with care to avoid any damage of materials and products.

■Plastic Pearls and Glass Pearls
The pearls are made of plastic, glass or pearl coat. Please handle with care to avoid flaws and damage.
Please do not use the products in the ocean, spa, and while playing sports to avoid discoloration and damage.
Please be aware that if the materials get wet and are in contact with oils for a long time, the glue may deteriorate and cause damage.

Leather products are designed and manufactured in line with the purpose of use. Do not use or handle the product other than for its intended purpose. Do not overfill the product as it may cause malfunction or cause the product to lose its shape.

The surface is processed with a unique treatment, mocking the sensibility of the natural leather. Because of this nature there is a roughness, color unevenness and an individual look to the surface - please enjoy the unique texture on each product.

Due to the nature of these leather materials, it may harden over time if stored and untouched for a long period of time.

Please note that the gold / silver foil and printed area may peel off due to friction or contact with water.

For products with fasteners, pull the slider in parallel to avoid getting your fingers caught.

For products with snap buttons, the button may rotate but this will not affect the use of the product.

Wipe light stains with a soft and dry cloth. For stubborn stains, apply a small amount of leather cleaner to a soft cloth and use a dry cloth to wipe it off. Be sure to test the cleaner or cream on an inconspicuous area before fully applying.

Do not use alcohol-based solvents such as benzine or thinners.

Sweat, perspiration or oil may cause stains or discoloration.

Rubbing, contact with water or sweat, or sunburn may cause discoloration or deterioration. Please keep your clothes away when the item is wet as it may cause color transfer to your clothes. If the product gets wet, immediately wipe it off with a soft and dry cloth, avoid direct sunlight and dry it in the shade in a well-ventilated place.

Please note that if you keep the product in a hot and humid place (near a heater, inside a car, etc.) or in direct sunlight, it may cause discoloration, deformation, mold or metal rust. After use, store it in a well-ventilated place with low temperature and humidity.

Do not wash the product with cold or hot water.

Please note the product details are subject to change without notice for improvement.

Please note the case does not completely protect the contents from scratches or impact. It does not protect against strong impact such as dropping.

We are not responsible for any damage that may have been caused during attachment/ detachment of this product, or for any damage that may have been caused to the contents.

If something goes wrong with the contents while using the case, stop using the product immediately.

Should you find any damage, deformation or deterioration such as cracks or splits, stop using the product immediately.

Please note the product details are subject to change without notice for improvement.

Keep the product out of the reach of infants and small children.

* Each individual product may be slightly different due to circumstances in the production process.

* Some of the contents that are recommended to be held in the case may differ in size - we are not responsible if the damage occurs on the content due to size mismatch.

* Please note that this product cannot be exchanged, returned or repaired after use.